Logistic collaboration and improvement of the quality of care: Case of “Hôpital du Mali” (the Hospital of Mali)

Abstract

In recent years, Mali has initiated a reform of its hospitals in order to ameliorate the quality of care. Within the frame of a management vision, this research consists in trying to understand how inter-organizational logistics, through the analysis of physical (medicines, materials, and equipment) flows and information flows, contributes to improving the quality of care within the Hospital of Mali. The analysis of semi-structured interviews has allowed us to discuss research proposals from the literature review and their degree of acceptance. Then, we have formulated some recommendations on logistic best practices to improve the quality of care. Specially, we made these recommendations toward hospital, distribution centre, authorities and national agency for evaluation. In doing so, our research contributes to understand the logistical issues in Africa, particularly in Mali. It also contributes to the literature on hospital logistics and gives way to future research in the field of healthcare logistics.